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PayPal issues!
Cloud9Vaping Offline
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Location: UK
Post: #1
PayPal issues!
We are really sorry for the unplanned shut today. Early this morning Paypal's servers suddenly stopped sending our shop system orders once payment was received. We had a number of Paypal transactions for which there were no orders in our system, we spent hours reconciling and refunded the missing ones simply because we had no idea what you ordered. We had to shut the site because we do not want ANY risk of anyone's order going missing.

If you are absolutely desperate for something please shoot us an email and we will work something out for you, but please only if you are desperate and in an emergency situation.

Our first obligation is to our customers and we can not deliberately accept payments when we are not 100% sure your order is going to be shipped.

Again, we are very sorry for any inconvenience this Paypal screw up has caused.

(This post was last modified: 28/01/13 06:36 PM by Cloud9Vaping. )
28/01/13 06:14 PM
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Cloud9Vaping Offline
Senior Member
****
Vendors

Posts: 680
Likes Given: 267
Likes Received: 602 in 233 posts
Joined: Dec 2012
Reputation: 17
Sex: Undisclosed
Location: UK

Thread Starter

Post: #2
RE: PayPal issues!
Things seem to have returned to normal as of this morning so we are now back up and running. Thank you for your patience!

(This post was last modified: 29/01/13 12:16 PM by Cloud9Vaping. )
29/01/13 12:14 PM
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