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SMOKTECH GROOVE product recall - IMPORTANT
Caerulea Offline
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Post: #1
SMOKTECH GROOVE product recall - IMPORTANT
Smoketech has confirmed that the GROOVE might have a safety defect due to product design. They have issued an immediate recall.


If you own a GROOVE you must contact the vendor you bought this from as Smoketech is encouraging vendors to issue a 100% refund on these items.

STOP USING THE ITEM IMMEDIATELY!

If you are having any issues getting a refund or cooperation from the vendors, please raise a ticket with ECCA by clicking the Tab to the right or this link
https://eccauk.freshdesk.com

Pictures to follow shortly

(This post was last modified: 09/06/13 03:47 PM by Caerulea.)
09/06/13 10:17 AM
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trog100 Offline
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Post: #2
RE: SMOKTECH product recall - IMPORTANT
Quote:If you own a GROOVE you must contact the vendor you bought this from as Smoketech is encouraging vendors to issue a 100% refund on these items.

nice for Smoktech.. he he he

i wonder what compensation they are going to offer the venders for selling them a dangerous product in the first place.. Smiling

trog

(This post was last modified: 09/06/13 10:35 AM by trog100.)
09/06/13 10:33 AM
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Jazzy J Offline
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Post: #3
SMOKTECH product recall - IMPORTANT
Why what's gone off??

09/06/13 11:13 AM
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Caerulea Offline
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Post: #4
Re: SMOKTECH product recall - IMPORTANT
This recall has also been confirmed by an EU vendor with the following messages

Quote:From SMOKTECH
Dear All Valued Customers,
Confirmed by laboratory of Smoktech,SMOKTECH GROOVE might have an potential safety hazard due to the design defects.
we deeply apologize for all the panic and inconvenience
After careful deliberation, to be responsible for customer satisfaction of normal use, to keep the brand integrity of SMOKTECH, we’ve made the decisions below:
1) As for the groove that are still at the warehouse of our distributors, pls try to destroy them at the purpose of environment protection and safety
2) as for the groove that are already sold to end users, please do a 100% recall instantly.
3) SMOKTECH distributors can choose any MOD in SMOKTECH current product line and we will send the quantity of equal value.
4) SMOKTECH will pay the shipping from factory to warehouse of our distributors.
5) We are attaching instructions on the best way to destroy the groove.
6) We will stop production of Groove since today.
At last ,thanks a lot for all your support during the past 3years. we appreciate all the advice and comments of the items from all the customers and distributors. SMOKTECH will supply the most updated ,best quality and safest products to the market in future.
Thanks.

Smoktech Marketing Department
June, 09, 2013


The above information was sent out to VENDORS, each vendor is responsible for recalling the product they sold you. Please contact the vendor you bought the item from and NOT SmokTech.

If you have any issues, please let ECCA know immediately so that we may be of assistance to you.

(This post was last modified: 09/06/13 11:27 AM by Caerulea.)
09/06/13 11:24 AM
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neilk Offline
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Post: #5
RE: SMOKTECH product recall - IMPORTANT
ECF-thread re recall --Smok Groove


İmage

Do Not Feed The Trolls
09/06/13 11:35 AM
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McCloud Offline
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Post: #6
RE: SMOKTECH product recall - IMPORTANT
Not good.

This is the last thing the e-cigarette community needs, hope this doesn't get publicised by the "wrong" people...
09/06/13 11:45 AM
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FlavourArtUK Offline
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Post: #7
RE: SMOKTECH product recall - IMPORTANT
You need to be logged in to ECF to see the images so I thought it would be worth showing them here in this instance.

İmage

İmage

İmage

İmage

İmage

√-1 2^3 ∑ π and it was delicious!
İmage
09/06/13 11:46 AM
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[-] The following 2 users Like FlavourArtUK's post:
Caerulea (09/06/13), neilk (09/06/13)
Caerulea Offline
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Post: #8
Re: SMOKTECH product recall - IMPORTANT
If anyone comes across a vendor who has not yet stopped sale of this product then it is extremely important that we are made aware of it. Please fill out a ticket on the ECCA site so we can ensure this is dealt with.

https://eccauk.freshdesk.com/support/home

Thanks

09/06/13 11:49 AM
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ukric Offline
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Post: #9
RE: SMOKTECH product recall - IMPORTANT
(09/06/13 11:45 AM)McCloud Wrote:  Not good.

This is the last thing the e-cigarette community needs, hope this doesn't get publicised by the "wrong" people...

This is exactly what the e-cigarette community needs. Showing that when issues arise they are sorted promptly by responsible vendors fulfilling their obligation to statutory rights.

Have you contacted

http://innovapours.co.uk/index.php?route...uct_id=151

and

http://www.vapourtine.co.uk/e-cigarette-...roove.html

?
(This post was last modified: 09/06/13 12:28 PM by ukric.)
09/06/13 12:24 PM
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ukric Offline
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Post: #10
RE: SMOKTECH product recall - IMPORTANT
It seems UKEliquid used to sell it

http://www.uk-eliquid.co.uk/mods/

A selection of the finest big battery mods available! We offer a range of big battery mods to suit every budget, from the bargain bolt to the luxurious groove, take your pick and enjoy!

It's not on their site now, but I can't see anything about a product recall on the site as yet.

Same with http://www.ecigwizard.com/mods/

A selection of the finest big battery mods available! We offer a range of big battery mods to suit every budget, from the bargain bolt to the luxurious groove, take your pick and enjoy!
09/06/13 12:35 PM
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