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SMOKTECH GROOVE product recall - IMPORTANT
Caerulea Offline
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Post: #21
Re: RE: SMOKTECH GROOVE product recall - IMPORTANT
(09/06/13 04:31 PM)ecigwizard Wrote:  Caerulea can I ask why ECCA informed TS?

What is the thinking behind this? Genuinely curious.


The report to trading standards was just as a matter of course as the product is faulty and, in this instance, dangerous. It is just the product that has been reported and not anyone who has (or in your case, has not) sold it.

It would be remiss of this industry to not be acting in the consumers best interests given the scrutiny we are currently under.

09/06/13 05:04 PM
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McCloud (09/06/13)
trog100 Offline
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Post: #22
RE: SMOKTECH GROOVE product recall - IMPORTANT
Quote:We are awaiting details on the safest way to return these products, from Smoktech. We will be updating as soon as we know more.

do not under any circumstance put the bloody things in the post.. its not wise to ask a customer to return them.. end of story..

trog

(This post was last modified: 09/06/13 10:20 PM by trog100.)
09/06/13 10:18 PM
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Caerulea Offline
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Post: #23
Re: RE: SMOKTECH GROOVE product recall - IMPORTANT
(09/06/13 10:18 PM)trog100 Wrote:  
Quote:We are awaiting details on the safest way to return these products, from Smoktech. We will be updating as soon as we know more.

do not under any circumstance put the bloody things in the post.. its not wise to ask a customer to return them.. end of story..

trog
We agree that under no circumstances should you post them "as they are" or indeed dispose of them "as they are".

The vendor must issue instructions on how to safely dispose or "deactivate" the unit. It may be part of the vendors terms and conditions to ask for the unit to be returned as part of the recall process but this should only occur after the unit is made safe.

We are aware of several vendors who, despite their Ts & Cs, are sensibly not making product returns a condition of the recall.

If you do not receive instructions from your vendor as part of the recall process, please advise by raising a ticket and we will pursue the matter on your behalf.

09/06/13 11:06 PM
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